Click here to download the returns form
Returns policy within England, Scotland, Wales, Northern Ireland and the Channel Islands.
We are sure you will be 100% happy with your purchase from My First Holy Communion. However, if for any reason you wish to return an item, please email us and let us know that you wish to return something. The goods must be returned to us within 7 days of receipt letting us know the reason for our records.
The original receipt must be enclosed in the package or it cannot be processed. RETURNS FORM TO BE INCLUDED IN ALL RETURNS.
We will refund the money in full, but less postage, this is providing goods are returned in their original condition with the receipt, the item is unworn and in new condition, with all the labels and tags attached and in all the original packaging.
Any items returned to us marked, stained, worn or smelling of smoke or anything else will not be refunded.
Please take care how the item is packaged, we will not refund items that have become damaged in any way by the packaging or whilst in transit.
It is the customer's responsibility to make sure the garments reach us safely, and in original condition, we do not accept packages where the postage is unpaid.
We recommend you use an insured method of posting such as recorded delivery, we are not responsible for return parcels, which are lost in the post.
We do not refund postage charges.
If an item is returned to us by the post office as uncollected/undelivered mail we will not refund the postage charges.
We will email to confirm when your card has been refunded; this can be up to 7 days after we receive the parcel. Refunds can take up to 3 working days to show on your account.
For goods returned after 7 days we reserve the right to charge the following:
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS
For all returns for a refund:
The correct address for a return is:
Returns policy for Eire, Europe and Rest of the World
If for any reason you wish to return an item please email us as soon as possible and let us know you are returning the goods to us to arrive within 7 days from date of receipt for Eire, 14 days from receipt for EU and within 21 days of receipt from anywhere else.
We will refund the money in UK Pounds that was charged in full (less the postage) provided the goods are returned in their original condition with the receipt, the item is unworn and in new condition, with all the labels and tags attached and in all the original packaging. (Note: we refund the original amount charged in Sterling which can vary from the original if the exchange rates have changed)
Any items returned with marks or without their tags or packaging will be returned to you at your own expense. RETURNS FORM TO BE INCLUDED IN ALL RETURNS.
We can not guarantee delivery times. We do not refund shipping charges for parcels delayed in transit. We will not pay any duty charges incurred.
Important:When labelling the package please mark it as a 'returned GB merchandise' with no value on the customs declaration to make sure no duty or tax is charged, any duties charged will be deducted from the refund, If the charges billed are higher than the refund the package will not be accepted. This is very important, as these taxes can be very high.
If sending a package back from outside Europe via Courier please note that unless the paperwork is filled in correctly duty may be charged; please contact us before using a courier service outside Europe. We cannot be held responsible for customs delays; therefore any and all shipping charges will still apply and not be refunded with returned items.
It is the customer's responsibility to make sure the garments reach us safely, and in original condition.
The original receipt must be enclosed in the package or it will not be processed. Please contact us if this is a problem.
In the event a customer's package is returned to us by the post office as uncollected/undelivered mail we do not refund the postage charges, to send the parcel a second time can incur further postage charges. This happens when the parcel is unable to be delivered as a signature is required and is therefore taken to the post office to await collection; if it is not collected within the time required it is automatically returned to us. If you think you will have problems with being in or collecting from the post office please let us know when you order and we can send it uncertified (at your own risk).
We do not guarantee delivery times on international deliveries.
For goods returned after 14 days please note we reserve the right to
charge the following:
We will not accept any packages where the postage has not been paid.
For all returns: the original receipt must be returned as well as your name, address, and telephone number and email address.
We can only refund onto the credit/debit card, which was originally